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What to do after a property loss.

A practical checklist for homeowners and property managers — from safety and emergency mitigation through insurance documentation.

Checklist

Do these next — in order.

Follow this sequence after storm, water, or fire-related damage. Safety first, then mitigation and documentation so the claim stays clean.

01
Make sure everyone is safe
Leave the property if there is structural risk, active fire, gas smell, or standing electrical hazards. Call 911 for life-threatening emergencies before calling a contractor.
02
Stop the source if it is safe
Shut off water at the main if a pipe burst. For roof openings after a storm, do not climb a damaged roof yourself — wait for emergency tarping professionals.
03
Call Top Pitch for emergency mitigation
Reach us at (404) 826-0121 anytime. We dispatch for tarping, water extraction, drying, and documentation so secondary damage does not inflate the claim.
04
Notify your insurance carrier
Open a claim as soon as you can. Share your claim number with us so we can coordinate with the adjuster and keep scopes aligned.
05
Document before you discard
Photograph rooms, ceilings, floors, and damaged contents. Avoid throwing materials out until they are documented for the claim unless they create a safety hazard.
06
Limit further damage
Move undamaged items to a dry area if safe. Run HVAC only if your mitigation crew says it will not spread moisture or contaminants.
07
Keep notes and receipts
Write down when the loss started, who you called, and any temporary living or material costs. These details help both the carrier and the rebuild plan.
08
Let one partner own the path forward
From mitigation through approved reconstruction, Top Pitch handles documentation, carrier communication, and quality rebuild so you are not juggling multiple vendors.

Need a crew on site?

Call our 24/7 line or request an assessment online.

Act fast

If you are dealing with an active leak, open roof, or fire residue, call Top Pitch now for 24/7 dispatch.